Skip to Content

General Terms and Conditions (GTC)

§ 1 Scope§ 2 Contracting party and contact§ 3 Conclusion of contract§ 4 Prices, value added tax and import charges§ 5 Payment§ 6 Minimum order value§ 7 Delivery and shipping§ 8 Delivery times and delays§ 9 Transfer of risk§ 10 Retention of title§ 11 Right of return§ 12 Warranty for defects§ 13 Guarantee§ 14 Liability§ 15 Data protection§ 16 Amendments to these GTC§ 17 Applicable law and place of jurisdiction§ 18 Final provisions

Version of 9 August 2026 · valid for orders placed via creggles.com

§ 1 Scope

  1. These General Terms and Conditions (the "GTC") govern the relationship between MANOVIS GmbH as operator of the online shop creggles.com (the "we" or "Seller") and the customer.

  2. The GTC form part of every contract concluded via creggles.com. Deviating terms of the customer apply only if we have agreed to them in writing.

  3. The version published at the time of the order applies.

§ 2 Contracting party and contact

MANOVIS GmbH · Hauptstrasse 36 · 4415 Lausen · Switzerland
Authorised managing director: Stefan Gafner
Email: hello@creggles.com · Telephone: +41 (0)61 926 2000
Registered in the Commercial Register of the Canton of Basel-Landschaft
Commercial Register number: CH-280.4.012.276-6
Business Identification Number (UID): CHE-114.604.759
VAT number: CHE-114.604.759 MWST

§ 3 Conclusion of contract

  1. The presentation of products on creggles.com does not constitute a legally binding offer but an invitation to place an order.

  2. By clicking the order button, the customer places a binding order for the products listed on the order page.

  3. Immediately upon receipt of the order we confirm its arrival by email. This acknowledgement does not yet constitute acceptance.

  4. The contract of sale is concluded as soon as we confirm dispatch of the goods by email (order or dispatch confirmation), and at the latest upon delivery of the goods. In the case of advance payment, the contract is concluded when we confirm receipt of payment.

§ 4 Prices, value added tax and import charges

  1. Deliveries within Switzerland and to Liechtenstein: All prices stated in CHF include statutory value added tax, currently 8.1 %.

  2. Deliveries to the EU: Prices are stated in euro (EUR). Deliveries from Switzerland to the EU are exports and are therefore exempt from Swiss value added tax; no Swiss VAT is charged or shown.

  3. On importation into the EU the following additionally apply: the import VAT of the country of destination, an EU flat-rate customs duty, and a handling fee charged by the delivery service. These charges are not included in the purchase price and are collected from the customer directly by the delivery service upon delivery (delivery term DAP). This is pointed out during the order process before the contract is concluded. Details are set out in the Right of withdrawal and consumer information.

  4. Shipping costs are shown separately during the order process before the order is completed.

  5. The prices stated in the offer and in the order confirmation are binding. Obvious errors are reserved; in such a case we will inform the customer without delay and both parties have a right of rescission.

§ 5 Payment

  1. Payment is made using the payment methods offered during the order process. Card and instant payments are processed by our payment service provider Stripe.

  2. For card, debit and instant payments the amount is charged when the order is placed.

  3. Full card details are processed exclusively by Stripe and at no point enter our systems.

  4. If the customer fails to meet their payment obligations, we are entitled to claim default interest and reasonable processing fees.

  5. In the case of payment in advance, the order lapses if no payment has been received ten days after the invoice date.

§ 6 Minimum order value

The minimum order value is CHF 20.00 including VAT, plus shipping costs.

§ 7 Delivery and shipping

  1. We deliver to Switzerland and Liechtenstein as well as to Germany, France, Italy and Austria. The delivery countries actually offered during the order process are authoritative.

  2. Shipping is handled by Swiss Post (Die Schweizerische Post AG).

  3. Deliveries to the EU are made under the delivery term DAP (Delivered at Place): the import charges under § 4 para. 3 are borne by the customer and paid directly to the delivery service upon delivery.

  4. Delivery is made to the delivery address provided by the customer. The customer is responsible for the accuracy of that information.

§ 8 Delivery times and delays

  1. Orders are generally processed and dispatched within 2–3 working days of receipt of the order — in the case of advance payment, of receipt of payment.

  2. Stated delivery times are guide values and not fixed dates unless expressly agreed otherwise.

  3. Delays arising during carriage by the shipping service provider are outside our control.

  4. If we are unable to deliver an order within a reasonable period, we will inform the customer. The customer may then withdraw from the contract; payments already made will be refunded without delay. Further claims are excluded within the scope of § 14.

§ 9 Transfer of risk

The risk of accidental loss and accidental deterioration of the goods passes to the customer upon handover of the goods. If the goods are sent to a different address at the customer's request, the risk passes upon handover to the person designated by the customer.

§ 10 Retention of title

The delivered goods remain our property until payment has been made in full.

§ 11 Right of return

  1. We voluntarily grant a right of return: items may be returned within 30 days of receipt of the goods.

  2. This requires that the goods are returned unused and in their original packaging.

  3. Custom-made and personalised products are excluded from return.

  4. We ask customers to contact us in advance by email or telephone so that we can process the return quickly. Such contact is not a condition for exercising the right of return.

  5. After receipt and inspection of the return we refund the purchase price using the payment method originally used.

  6. This contractual right of return exists in addition to the customer's statutory rights under § 12.

  7. For consumers habitually resident in the EU, the statutory right of withdrawal of fourteen days applies independently of the above. The withdrawal instructions and the model withdrawal form are available at Right of withdrawal. Whichever provision is more favourable to the customer applies; the voluntary right of return does not restrict statutory rights.

§ 12 Warranty for defects

  1. The statutory provisions on warranty for defects apply (Art. 197 et seq. of the Swiss Code of Obligations).

  2. The limitation period for defects is two years from delivery of the goods.

  3. If a defect appears, the customer is entitled to demand repair or replacement. If this fails, the customer has the statutory rights to a reduction in price or rescission.

  4. Obvious defects must be notified to us within a reasonable period after discovery.

  5. Normal signs of use as well as damage attributable to improper use, overloading or non-observance of the product instructions do not constitute defects (for example exceeding the heat resistance of 220 °C or the load capacity of 1.5 kg per Creggle).

§ 13 Guarantee

In addition to the statutory warranty, MANOVIS GmbH guarantees the functionality of the delivered products when used as intended. This guarantee does not restrict the rights under § 12.

§ 14 Liability

  1. We are liable without limitation for damage arising from injury to life, body or health as well as for damage based on intent or gross negligence.

  2. For slight negligence we are liable only in the event of a breach of material contractual obligations and limited to the foreseeable damage typical of such contracts.

  3. Liability under mandatory product liability law remains reserved in all cases.

  4. Liability is otherwise excluded.

§ 15 Data protection

We process personal data only to the extent necessary to process the order, to comply with legal obligations or on the basis of consent. For the performance of the contract we use carefully selected service providers and pass on to them the data required for that purpose — in particular our payment service provider Stripe, Swiss Post for shipping, and Odoo as operator of our shop and ERP platform. Customer data is not sold or passed on to third parties for advertising purposes. Details are set out in our privacy policy.

§ 16 Amendments to these GTC

We may amend these GTC. For contracts already concluded, the version published at the time the contract was concluded applies.

§ 17 Applicable law and place of jurisdiction

  1. Swiss law applies exclusively, to the exclusion of the United Nations Convention on Contracts for the International Sale of Goods (CISG).

  2. The place of performance and jurisdiction is Lausen (BL), Switzerland.

  3. In relation to consumers resident in a state party to the Lugano Convention, the mandatory places of jurisdiction provided for there apply; the choice of law under para. 1 does not deprive them of the protection of mandatory provisions of their state of residence.

§ 18 Final provisions

Should individual provisions of these GTC be invalid, the validity of the remaining provisions remains unaffected. The invalid provision shall be replaced by a provision that comes closest to its economic purpose.