Right of withdrawal for consumers in the EU
You have the right to withdraw from this contract within fourteen days without giving any reason. The withdrawal period will expire after fourteen days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods. In the case of several goods ordered in one order and delivered separately, the period expires fourteen days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the last good.
Exercising the right of withdrawal
To exercise the right of withdrawal, you must inform us - MANOVIS GmbH, Hauptstrasse 36, 4415 Lausen, Switzerland, e-mail: hello@creggles.com, telephone: +41 (0)61 926 2000 - of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post or an e-mail). You may use the model withdrawal form below, but it is not obligatory.
Withdrawal period
To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired. The right of withdrawal does not apply to goods that are not prefabricated and that are made on the basis of an individual choice or decision by you, or which are clearly personalised to your requirements (personalised Creggles and custom-made items).
Effects of withdrawal
If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than fourteen days from the day on which we are informed about your decision to withdraw from this contract.
Refunds
We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.
Returning the goods
You shall send back the goods or hand them over to us without undue delay and in any event not later than fourteen days from the day on which you communicate your withdrawal from this contract to us (return address: MANOVIS GmbH, Hauptstrasse 29, 4444 Rümlingen, Switzerland). The deadline is met if you send back the goods before the period of fourteen days has expired. You will have to bear the direct cost of returning the goods. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.
Model withdrawal form
(Complete and return this form only if you wish to withdraw from the contract.) To: MANOVIS GmbH, Hauptstrasse 36, 4415 Lausen, Switzerland, e-mail: hello@creggles.com. I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*): ______. Ordered on (*) / received on (*): ______. Name of consumer(s): ______. Address of consumer(s): ______. Signature of consumer(s) (only if this form is notified on paper): ______. Date: ______. (*) Delete as appropriate.
This statutory right of withdrawal applies to consumers resident in the European Union. It exists independently of any contractual right of return under our General Terms and Conditions; you may rely on whichever provision is more favourable to you. Note on deliveries to the EU: on import, import VAT, a flat-rate EU customs charge and a handling fee charged by the delivery service become payable. These costs are not included in the purchase price and are collected on delivery.
Legal guarantee of conformity
The statutory guarantee of conformity applies for two years from delivery (Directive (EU) 2019/771 as implemented in the respective national law). § 12 of our General Terms and Conditions corresponds to this in substance.
Dispute resolution
We are neither obliged nor willing to participate in dispute resolution proceedings before a consumer arbitration board.